Terms of service

Last updated: 12/11/2026

1. Who we are

TGP Auto Locksmiths is a trading name of Terence George Pace, a sole trader, of 4 The Robins, Harlow, Essex CM17 0GZ. In these terms "we" and "us" means Terence George Pace trading as TGP Auto Locksmiths.

2. What we do, and what we don't

We are a booking service for car and van key work. We take your enquiry, give you a price and, if you want to go ahead, arrange for a mobile auto locksmith to come to you.

The work itself is carried out by an independent auto locksmith, not by an employee of ours. When you go ahead, your agreement for the work is with that locksmith, and they are responsible for doing it with reasonable care and skill. We will tell you who is coming before they arrive.

Asking us for a price is free and does not commit you to anything.

3. Your price

The price we give you is for the vehicle and the job you describe, and it is the total you should expect to pay, including the visit. It is based on what you tell us, so please be accurate about the make, model, year and whether you have a working key.

If the locksmith finds the job is different from what was described (for example a different type of key, or a fault that was not mentioned), they will tell you the new price before doing anything. You can say no at that point and nothing more is owed, apart from anything you were told about in advance under section 4.

4. Paying

You will be told how and when to pay before you book. Usually you pay the locksmith when the job is done and you have seen it working.

If a deposit is needed to secure the booking or to order a key for your vehicle, we will tell you the amount and what it covers before you pay it. A deposit comes off the price of the job.

5. Changing your mind

You can cancel a booking at any time before the locksmith sets off by contacting us.

Because you book by phone or online, you normally have a legal right to cancel within 14 days. If you ask for the work to be done inside those 14 days, which is the usual case, you are asking for it to start straight away. If you then cancel part way through, you pay for what has been done up to that point. Once the job has been completed in full, the right to cancel ends.

A key that has been cut or ordered for your particular vehicle is made to your specification, so it cannot be returned for a refund simply because you have changed your mind. This does not affect your rights if the key or the work is faulty.

If you paid a deposit and cancel before the locksmith has set off and before a key has been ordered or cut for your vehicle, the deposit is refunded in full. After that, the part of the deposit that covers costs already run up at your request may be kept, and we will tell you what that is.

6. Proof that the vehicle is yours

Before a key is made or a vehicle is opened, you will be asked for photo ID and proof that you own the vehicle or are allowed to use it, such as the V5C logbook. If you cannot show this, the locksmith will not carry out the work. This protects vehicle owners from theft and there are no exceptions.

7. If something goes wrong

If you are unhappy with the work, the price or how you were treated, tell us first using the contact details on this page. We will take it up with the locksmith and aim to reply within 5 working days.

You have legal rights as a consumer. Services must be carried out with reasonable care and skill, and goods such as keys must be as described, of satisfactory quality and fit for purpose. Nothing in these terms takes those rights away. For free advice on your rights, contact Citizens Advice on 0808 223 1133 or at citizensadvice.org.uk.

8. Our responsibility to you

We are responsible for the booking service we provide: passing on your details accurately, giving you a price in good faith and arranging the visit. The locksmith is responsible for the work they carry out and the keys they supply.

We do not limit or exclude our liability for death or personal injury caused by negligence, for fraud, or for anything else the law does not allow us to limit.

Arrival times are estimates. Traffic and earlier jobs can cause delays, and we will keep you updated if a time changes.

9. Your information

How we use your details, and who we share them with, is set out in our privacy and cookies page.

10. Law

These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland you can also bring a claim in your local courts.

Contact

Terence George Pace trading as TGP Auto Locksmiths, 4 The Robins, Harlow, Essex CM17 0GZ.

Phone: 07777 308478